Technician Appointment – information

Notifications about your appointment

  • Your appointment will be confirmed by an E-mail and SMS. You will find your allocated time slot for the technician visit.
  • We provide 3 hour windows, when the technician will arrive, but we cannot provide you the specific time. Once, the technician is on his way to your premises, he will call you. We will do our best, but unfortunately we cannot fully predict required time from the previous technician visit or traffic conditions. 
  • Please, make sure someone 17+ will be at home. If the Technician visits your Address and you are not available he will leave a card.

Need to change, reschedule or cancel your appointment?

Yes you can reschedule your appointment, subject to availability.

  • Yes you can reschedule your appointment, subject to availability. To reschedule or cancel an appointment the day before or on the day please contact us on Live chat..

Need an update on the day of your appointment?

  • On the day of the appointment the Technician will call you whilst he is on his way.
  • Please allow the full time for your appointment to pass before contacting us as the Technician may call your home anytime between 07:00 – 8:00, 8:00 – 11:00 if you picked a morning appointment or 11:00 – 14:00, 14:00 – 17:00 if you picked an afternoon appointment.
  • If the Technician does not call after your allotted appointment please contact customer support on Live chat.

Still need help? Our support team is waiting to help you. Ask them now