Notifications about your appointment
- Your appointment will be confirmed by an E-mail and SMS. You will find your allocated time slot for the technician visit.
- We provide 2 hour time slots. The technician can arrive anytime during this time slot and therefore we are not able to provide you with a specific time.We will do our best, but unfortunately we cannot fully predict required time from the previous visit or traffic conditions.
- Please, make sure someone 17+ is at home during time of visit. If the Technician visits your Address and you are not available,a card with all the details will be left.
Need to change, reschedule or cancel your appointment?
Yes you can reschedule your appointment, subject to availability.
- Yes you can reschedule your appointment, subject to availability. To reschedule or cancel an appointment the day before or on the day please contact us on Live chat..
Need an update on the day of your appointment?
- On the day of the appointment the Technician will call you whilst he is on his way.
- Please allow the full time for your appointment to pass before contacting us as the Technician may call your home anytime between 07:00 – 8:00, 8:00 – 11:00 if you picked a morning appointment or 11:00 – 14:00, 14:00 – 17:00 if you picked an afternoon appointment.
- If the Technician does not call after your allotted appointment please contact customer support on Live chat.
Still need help? Check our Community Forum.