No internet connection

Check that your modem is switched on. Lights on the modem indicate the modem status.

If lights are switched on or blinking, try to reset your devices by switching them off for a few minutes and switching them back on again.

If no lights are on, check that the power cable is connected both to your power supply and to the back of the modem. If modem still does not power on, You can contact us via our online helpdesk at, via chat or email on Melita will verify whether there are any Melita network or equipment issues that are impacting your service and if this is the case will dispatch a technician or team to resolve the situation with urgency.