No internet connection

Switch your modem off for a few minutes then turn it back on. Rebooting your
modem should be your first step, and will solve 40% of problems.

1. Press the reset button on the back of the modem & hold for 5 seconds.
2. Wait for the modem to reboot.
3. Ensure that the power light on the modem are back on.


Still no Service?

Login into MyMelita on and run a diagnostic test.


We are giving our customers the same tool our Customer service agents use. The service diagnostic test runs a series of tests on your service to detect any faults within your Internet connection.


It is very easy to use, just one click and we will perform the tests for you. The tests will detect any issues or potential issues along with a solution and relevant articles to help you solve the problem

Tip: If you don’t have MyMelita account, visit this site and subscribe. Activation takes only a minute and you will get plenty of benefits with our free App. More information how to subscribe here.