No internet connection

Switch your modem off for a few minutes then turn it back on. More than 40% of the problems are sorted with this easy reset of equipment. It is just a device, needs to have a break sometimes.

  • Turn off your modem (If there is no power switch on the back of your modem, unplug it to turn it off).
  • Shut down your computer, or restart your device (mobile phone, tablet, ..).
  • Turn your modem back on. If no lights are on, check that the power cable is connected both to your power supply and to the back of the modem.

Still no Service? Login into MyMelita on In customer support section you can check, if we have a service outage in your area. If no outage, continue with our sections below.