Paying by Direct Debit

Direct Debit is the quickest and easiest way to pay your bill.

Save more with Direct Debit

If you decide to pay using alternative methods and not by Direct Debit or Pre-Authorised Credit Card (PACC), such as payments through My Melita, by Internet Banking, via bank transfers, standing orders, by cheque, card or over the counter, a monthly payment charge of €0.50 applies.

Great reasons to pay by Direct Debit

  • Save Money

Save €0.50c a month when opting to register for Direct Debit.

  • Save time and hassle

Your bills are paid automatically by your bank – you don’t need to do anything – payments can be viewed from your MyMelita portal or on your next bill if you have opted for paper billing.

  • Peace of mind

The simplest way to make sure your bill is paid on time and avoid any late payment or disconnection charges.

  • Ability to dispute your invoice

The bank pays us 25 days after your invoice is issued; so you have plenty of time to dispute your invoice in case you do not agree with the amount we have billed you for.

  • Right for refund

As part of your rights, you are also entitled to a refund from your bank within 8 weeks from the date on which your account was debited

How to set up your Direct Debit

This facility is offered by the local banks. Once activated, your bills will be automatically settled through your bank account.

To apply for Direct Debit, sign into MyMelita and follow the instructions here.

Alternatively, you can visit one of our outlets to submit your registration. Make sure you take your ID Card and Bank details with you.


How to cancel your Direct Debit

Think Again! Cancelling your direct debit registration can incur additional charges on your bill and does not take effect until the following month.

To cancel a Direct Debit, sign into MyMelita and follow the instructions here.

Alternatively, you can download a Cancellation of Direct Debit Form here.

The form should be filled and sent to together with a copy of the account holder ID Card.

Still need help? Our support team is waiting to help you. Ask them now