Paying by Direct Debit
Direct Debit is the quickest and easiest way to pay your bill.
Save more with Direct Debit
If you decide to pay using alternative methods and not by Direct Debit or Pre-Authorised Credit Card (PACC), such as payments through My Melita, by Internet Banking, by cheque, card or over the counter, a monthly payment charge of €0.50 applies.
Great reasons to pay by Direct Debit
- Save Money
Save €0.50c a month when opting to register for Direct Debit.
- Save time and hassle
Your bills are paid automatically by your bank – you don’t need to do anything – payments can be viewed from your MyMelita portal or on your next bill if you have opted for paper billing.
- Peace of mind
The simplest way to make sure your bill is paid on time and avoid any late payment or disconnection charges.
- Ability to dispute your invoice
The bank pays us 25 days after your invoice is issued; so you have plenty of time to dispute your invoice in case you do not agree with the amount we have billed you for.
- Right for refund
As part of your rights, you are also entitled to a refund from your bank within 8 weeks from the date on which your account was debited
If Direct Debit is rejected, a charge of €12 applies. Melita is not responsible for any additional bank charges.
How to set up your Direct Debit
This facility is offered by the local banks. Once activated, your bills will be automatically settled through your bank account.
Alternatively, you can visit one of our outlets to submit your registration. Make sure you take your ID Card and Bank details with you.
How to cancel your Direct Debit
Think Again! Cancelling your direct debit registration can incur additional charges on your bill and does not take effect until the following month.
Alternatively, you can download a Cancellation of Direct Debit Form here.
The form should be filled and sent to email@example.com together with a copy of the account holder ID Card.
Still need help? Check our Community Forum.