My Set Top Box won’t switch on

If your box does not switch on, please follow the below steps;

  • If your box is connected throughout an electricity extension, connect directly with an electrical outlet instead.
  • Check that the power supply of the box is connected properly with the electrical outlet.
  • Check the power switch on both the box and the electrical outlet is switched on.
  • Try a different power outlet.

If the box still does not switch on, you can replace it in any one of our outlets.

Just take the dead box and we will replace it with a new one. Click here to find out where our main outlets are located.


Still need help? Our support team is waiting to help you. Ask them now