Why am I able to browse through the channel list but I am getting a black picture on all channels?

This can happen if the Melita Netbox or iBox is not connected to the internet or did not have any connection to the internet upon start-up. Here are some instructions for getting the picture back:

  • Confirm that the modem is online and try accessing the internet from another device to confirm internet connectivity.
  •  Check the physical connectivity between the HD box and the modem.
  • Ethernet: The Ethernet cable has to be securely clipped into both a modem LAN port and the LAN port in the HD box. Pull it out from both ends and clip it back in.

 

 

  • Power-line adapters (if applicable): Both power-line adapters need to be on. Confirm the physical connectivity of the Ethernet cable on both ends; ensure that the power-line adapter is not plugged into an extension or a triple plug.

 

 

  • Check for internet connectivity on the HD box. Here’s how:
  • Press the Menu button from the Melita HD remote control.

  • Press OK on Setup and diagnostics.

  • Go to Network connection.
  • The @ sign should be green.

  • If no connection is established, the @ sign will be red.

  • In this case, please confirm that the Network Settings are set to Automatic and if they already are, please repeat step 2.

  • Go to Information & diagnostics and press OK on Netbox HD diagnostics.

  • Confirm that Local Network displays an IP address; example 192.168.0.11 (online: Ethernet) and confirm that Internet displays OK (connected).

  • Reboot the Melita HD box by pressing the power button on the Melita HD remote control.

  • If the issue persists, perform a channel scan. Here’s how:
  • Press the Menu button from the Melita HD remote control.

  • Press OK on Setup and diagnostics.

  • Go to Automatic Digital Channel Tuning-in and press OK on Cable Manual Tuning.

  • Press OK on Use NIT.

  • Wait for the progress bar to reach 100% and press OK.

  • Exit the Menu and check the channels again.

Still need help? Our support team is waiting to help you. Ask them now