Why can I hear sound but I’m not getting a picture?

Kindly follow the below instructions to get the picture back:

If you have Netbox or iBox:

  • Confirm that the HDMI cable is securely connected to both ends from the HD box to your TV set.

  • If you are using a multi-HDMI adapter, please connect the HD box directly to your television set.
  • Test using a different HDMI cable.
  • If you have a separate sound system, confirm that your television set is turned on.
  • Reboot the Melita Netbox/iBox HD in the following manner:
  • Turn off the HD box from the Melita HD remote control.
  • Turn off the HD box from the power switch.
  • Turn on the HD box from the power switch.
  • Turn on the HD box from the Melita HD remote control.

Netbox Power

If you have Digibox HD:

  • Make sure the Yellow Phonos Cable is connected properly from both TV and STB.
  • Try and replace the Phonos Cable;
  • Switch OFF and ONĀ the STB.

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