Why do I have a Bad or No Signal error?

If the problem is on all channels:

If you are subscribed to other services confirm that these services are online.

  • If the other services are online or you have no additional services to check from, confirm that the metal connector on the coaxial cable is screwed tight to the Cable Input port at the back of the Melita Digital Set-Top box. If you see that it already is, disconnect and reconnect the cable again.

Reboot the Melita Digital Set-Top box.

If the problem is on particular channels only:

If you are subscribed to an additional Melita Digital Set-Top box, identify the channel or group of channels and check whether the problem is the same on both outlets.

Confirm that the metal connector on the coaxial cable is connected to the Cable Input port is screwed tight.

 If the issue persists, perform a channel scan. Here’s how:

  • Put down your remote control and have a look at the Melita Digital Set-Top box. You should notice two buttons; channel up and channel down.
  • Press both channel up and channel down buttons simultaneously and sustain for about four seconds.

  • You can release them once the Set-Top box turns off.
  • A blue screen will appear and a message will indicate that a software update is being done. Do not press any buttons at this time.
  •  Wait until the progress bar reaches 100% and the set-top box will reboot once again.
  • A channel scan will start automatically. Do not press any buttons at this time.

  • Once the channel scan is done, a yellow prompt will ask you to press the OK button.

  •  Get the Melita Digital remote control, press the OK button once and then press the Exit button twice.

 


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