Why do I have a channel not running error?

If you are subscribed to an additional Melita Digital Set-Top box, identify the channel or group of channels and check whether the problem is the same on both outlets.

  • If the error message is being displayed on both outlets, it could mean that there are technical faults on that particular channel.

Reboot the Melita Digital Set-Top box.

If the issue persists, perform a channel scan. Here’s how:

  • Put down your remote control and have a look at the Melita Digital Set-Top box. You should notice two buttons; channel up and channel down.
  • Press both channel up and channel down buttons simultaneously and sustain for about four seconds.

  • You can release them once the set-top box turns off.
  • A blue screen will appear and a message will indicate that a software update is being done. Do not press any buttons at this time.
  • Wait until the progress bar reaches 100% and the set-top box will reboot once again.
  • A channel scan will start automatically. Do not press any buttons at this time.

  • Once the channel scan is done, a yellow prompt will ask you to press the OK button.

Press OK key

  •  Get the Melita Digital remote control, press the OK button once and then press the Exit button twice.

1

 


Still need help? Our support team is waiting to help you. Ask them now