Why do I have a channel not running error?
If you are subscribed to an additional Melita Digital Set-Top box, identify the channel or group of channels and check whether the problem is the same on both outlets.
- If the error message is being displayed on both outlets, it could mean that there are technical faults on that particular channel.
Reboot the Melita Digital Set-Top box.
If the issue persists, perform a channel scan. Here’s how:
- Put down your remote control and have a look at the Melita Digital Set-Top box. You should notice two buttons; channel up and channel down.
- Press both channel up and channel down buttons simultaneously and sustain for about four seconds.
- You can release them once the set-top box turns off.
- A blue screen will appear and a message will indicate that a software update is being done. Do not press any buttons at this time.
- Wait until the progress bar reaches 100% and the set-top box will reboot once again.
- A channel scan will start automatically. Do not press any buttons at this time.
- Once the channel scan is done, a yellow prompt will ask you to press the OK button.
- Get the Melita Digital remote control, press the OK button once and then press the Exit button twice.
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