Note 3

Note 3: Please contact technical support on 27272727

This error is displayed when the Melita Digital Set-Top box is switched off for a long period of time. The service normally returns back after a few minutes. If the error is still being displayed after about 30 minutes, perform a channel scan. Here’s how:

Put down your remote control and have a look at the Melita Digital Set-Top box. You should notice two buttons; channel up and channel down.

  • Press both channel up and channel down buttons simultaneously and sustain for about four seconds.

  • You can release them once the Set-Top box turns off.
  • A blue screen will appear and a message will indicate that a software update is being done. Do not press any buttons at this time.

  • Wait until the progress bar reaches 100% and the set-top box will reboot once again.
  • A channel scan will start automatically. Do not press any buttons at this time.

  • Once the channel scan is done, a yellow prompt will ask you to press the OK button.

Press OK key

  • Get the Melita Digital remote control, press the OK button once and then press the Exit button twice.

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