Why is my STB not responding to the remote commands?

  • Power reset the silver box.
  • Try to switch the channel by pressing the channel up/down from the STB.
  • If the channels are switching up/down, you need to replace the remoteĀ batteries.
  • If the channels are switching up/down and you have already replaced the remoteĀ batteries, take the remote control to one of our Retail Outlets so it can be replaced.

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