Why isn’t myspeed test showing the correct speed of my package?

We use the term ‘up to’ when advertising our download speeds because this variable can be considerably influenced by factors beyond our control. These include: the internet browser being used, your computer specifications, whether you are browsing a local or an international website, and the technical capabilities of such websites.

Wi-Fi modems and routers and personal firewalls can also significantly affect your broadband speed. Click here for more information on how you can improve your internet speed when using a Wi-Fi connection.
However, for the best experience, we advise you to connect directly to the cable modem via an Ethernet cable.

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