Making billing information accessible
Customers who are visually impaired may access their Melita bills as follows:
- By phone – customers may call in free of charge to our call center number and an agent is able to assist, explain and read the bill to them
- On the website via MyMelita
- Through the mobile app (MyMelita via the app)
- Printed in a large font and collected free of charge from one of Melita’s retail outlets
- Face to Face – by visiting a Melita outlet