No internet connection on all of my devices

Please follow the steps below;

1. Reset your Modem

  • Shut down your computer, or restart your devices connected to the modem (mobile phone, tablets…).
  • Press the reset button on the back of your modem

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  • Wait for the modem to reboot, the LEDs will light up when done.
  • Turn your computer or devices back on, and re-check if your internet connection is back.

2. Run a service diagnostic test.

Log in to MyMelita to perform a service diagnostic test.

We are giving our customers the same tool our Customer service agents use. The service diagnostic test runs a series of tests on your service to detect any faults within your Internet connection.

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It is very easy to use, just one click and we will perform the tests for you. The tests will detect any issues or potential issues along with a solution and relevant articles to help you solve the problem.

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Tip: If you don’t have MyMelita account, visit this site and subscribe. Activation takes only a minute and you will get plenty of benefits with our free App. More information on how to subscribe here.


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