Slow WiFi connection

Internet advertised speeds are based upon a direct – primary connection to the modem. The actual wireless performance will vary and depends on many factors, including interference with other wireless networks & devices, obstructions such as walls, doors, furniture, appliances that are between you and the wireless router.

Due to multiple external factors, Wi-Fi performance is out of control of Internet providers. Don’t worry, follow our tips on how to improve your Wi-Fi.

Follow our 5 tips on how to improve your WiFi experience.

1. From time to time, reboot your modem

Like any other electronic equipment, your modem will benefit from the occasional refresh. If you have any issues with your internet connection, rebooting your modem should be your first step.

  • Press the reset button on the back of your modem.


  • After the modem is reset, make sure that PowerUS/DSOnline are on.

2. Location of the Modem Matters

Think of WiFi like a beam of sunlight, If your device cannot see the router the wireless signal probably isn’t reaching you very well. With WiFi, the data is in the air and can be blocked by walls, floors, furniture, appliances just to name a few. Always make sure that the modem is located in the area that you mostly use your Wi-Fi in.

See the picture below for tips what can obstruct your Wi-Fi signal.


3. Higher WiFi frequency means less interference’s and better experience

WiFi operates on two frequencies; 2.4 GHz and 5 GHz 2.4 GHz is most commonly used across devices such as garage door openers and home security sensors and it’s probably the frequency your neighbours’ WiFi is using. This means in some homes 2.4 GHz can get very crowded, leading to interference which can slow down your WiFi speed.


Our high-end ARRIS  dual band modem transmits both frequencies, choosing 5 GHz will give you less interference and better WiFi performance. If you do not have our ARRIS modem yet, check out our Flexi Bundles.

If you can see on your device the 5 GHz network, it means that your device supports the 5Ghz WiFi band. We recommend that you always connect to a Higher frequency to eliminate interference’s from other networks. If your devices cannot see the 5Ghz WiFi band that means you either do not have a dual band modem or your device does not support it.

Watch our video in order to learn more about WiFi frequencies.


4. More devices online means shared speed

Sharing WiFi speed is like splitting a pie, there are only so many slices to go around and some devices are hungrier than others. The more devices you have, the more the wireless speed is divided between them.

So switch off any devices which aren’t being used and you’ll get more bandwidth to yourself, and better Internet speeds.  If you want to have more bandwidth for more devices, upgrade your package to a higher bandwidth such as 250Mbps or 1Gbps Gigapower.

Capture3Some devices cannot support today’s speeds which slows down Wi-Fi for all other devices in the home. Your WiFi speed is only as good as your slowest device (Older or basic models of; Laptops, tablets or mobile phones).

5. Make sure you are connected to the right network.

Always check that you are connected with the primary home network and not your neighbour’s WiFi or MelitaWIFI – Our public network.


MelitaWIFI is great as a public network which can be used for your guests which is limited to 10Mbps speeds. Check out our tips on how to connect to your home network here.

Are you still experiencing issues with your service? Run a service diagnostic test.

It is very easy to use, just one click and we will perform the tests for you. The tests will detect any issues or potential issues along with a solution and relevant articles to help you solve the problem


We are giving our customers the same tool our Customer service agents use. The service diagnostic test runs a series of tests on your service to detect any faults within your Internet connection.

test service

Tip: If you don’t have MyMelita account, visit this site and subscribe. Activation takes only a minute and you will get plenty of benefits with our free App. More information on how to subscribe here.

Click here to learn more on how to improve your internet experience.

Still have a question? Our community has answers and solutions. Check our Community Forum.